Are you making customers search through a catalogue of thousands of products? The Product Finder Agent is the AI detective you need.
WHAT YOU GET OUT OF IT
Your product catalogue may contain thousands of items, but your customer only needs one. The problem? They don’t always know exactly which one. Product sheets, technical specifications, comparison tables: the information is out there somewhere, but the overview is often missing. The Product Finder Agent cuts through the noise. This agent asks your customers smart questions to make sure they order exactly what they need. If someone orders screws, for example, the agent checks whether they need screws for wood or masonry, or for indoor or outdoor use.
Right first time
A customer who orders the wrong product always ends up with hassle. Creating a return, printing labels, dropping off the parcel and hoping it actually arrives. And after all that, they still don’t have the product they need. The Product Finder Agent uses smart questions to help reduce the number of returns.
Less pressure on your customer service team
Product advice takes up a large share of incoming support requests. The AI agent handles those questions independently, 24/7 and without a queue. That gives your team more time for the questions that truly need a human touch.
Trust through transparency
The agent does not just give your customer a recommendation. It also shows what that advice is based on. Product documentation, specification sheets or comparison tables are shared with the customer, so they can always make their own choice and check the advice for themselves.
It understands what someone means, asks the right follow-up question and gives an answer you can trust. That’s a different level.
Floris Weegink
Field CTO
SEE IT IN ACTION
See how it works
In the video, you’ll see how the Product Finder Agent turns a customer question into concrete product advice: from the first question to a recommendation with source references.
Conversational AI
Advice with follow-up questions
Available 24/7
Source references
PRODUCT FINDER AGENT
Always find what you’re looking for
Product knowledge is often spread across dozens of systems, folders and documents in your organisation. Sometimes, it only exists in the head of your most experienced employee. That makes answering product questions time-consuming, inconsistent and prone to mistakes.
The Product Finder Agent takes a different approach. A customer or employee asks a question in natural language, the agent understands the intent and, like a true Sherlock Holmes, immediately searches all connected product sources. Is the question too vague?
Then it asks a targeted follow-up question instead of taking a wild guess. The result is concrete advice, including the sources. So your customer does not only know which product fits their problem, but also why. That builds trust and massively speeds up the decision-making process.
The Product Finder Agent is built for sales and inside sales teams with complex portfolios, product specialists at dealers and wholesalers, and customer service teams that handle product questions every day. Wherever product knowledge is scarce or scattered, this agent makes the difference.
A SOLID APPROACH
Under the bonnet
The Product Finder Agent is not a basic chatbot that randomly matches keywords. It is an orchestrated AI workflow that works step by step towards the best answer.
Using a combination of semantic search and exact matching, the agent searches all connected sources. Product sheets, technical documents and knowledge bases: everything is analysed at once.
The Product Finder Agent runs on our AI Building Block, which means every connection to your product database, PIM system, ERP or knowledge base plugs in effortlessly.
Edwin Nooijen
Business Development
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