Handling a customer phone call? Incentro’s Call Agent listens in, takes notes and instantly prepares every follow-up action for you.
WHAT YOU GET OUT OF IT
A phone conversation with your customer deserves your full attention. But when you also need to look up products, check customer details and take notes at the same time, something always gets lost. Incentro’s Call Agent takes over that work, so you can focus entirely on the conversation.
Fewer mistakes in orders and notes
Remembering ten different products during a call and processing them flawlessly afterwards? Only Superman can do that. The Call Agent captures product codes, quantities and agreements during the conversation and logs them directly into the right systems. Once the call ends, all you need to do is review everything — and move on.
Full focus on your customer
Searching for the right order during a call or scrambling for pen and paper to jot something down? Not with the Call Agent. While you talk, it retrieves customer information, surfaces previous conversations and pulls up the right product data in real time.
“There are 0 callers waiting”
The time you would normally spend on admin after a call can now be used to quickly review what the Call Agent already prepared for you — so you can move on to the next caller much faster.
Your employee gets the space to focus on the conversation while all the operational work happens in the background.
Floris Weegink
Field CTO
SEE IT IN ACTION
See how the Call Agent works
In the video below, you’ll see how the Call Agent listens to a conversation, understands what it’s about and prepares all the necessary information in real time.
Real-time transcription
Customer context
Visible action points
Draft orders
CALL AGENT
Who you gonna call?
The Call Agent is an AI superhero that listens in during phone calls between your employee and your customer. The conversation is converted into text in real time, customer information is retrieved and actions are prepared — all while the conversation is still happening.
Imagine this: a returning customer calls to place a repeat order. Before your employee even says a word, the Call Agent identifies the caller and pulls up their previous orders. During the conversation, the customer mentions a few product codes and a new request. The Call Agent instantly jumps into action, adds everything to a draft order and prepares a confirmation email with invoice and payment link by the end of the call. Your employee only needs to review and approve it.
The Call Agent is an essential feature for inside sales teams at wholesalers, customer service departments at e-commerce and telecom companies, and hospitality businesses where reservations are made by phone. The more calls you handle, the bigger the impact this hero makes.
A SOLID APPROACH
Under the bonnet
A live phone conversation supported by the Call Agent requires multiple technologies working together seamlessly. We orchestrate them in exactly the right order, so everything happens within milliseconds and your employee never notices it happening — except for the result, of course.
Integration with your phone system
We integrate the Call Agent with your phone system through APIs. Don’t have a suitable phone platform yet? Then we deploy Twilio.
Real-time transcription via Soniox
The live audio stream of the conversation is instantly forwarded to Soniox, which converts the call into text in real time.
Action detection using real-time models
Every sentence from the transcript is sent to OpenAI’s real-time models to determine whether action is needed. A product code? Look it up in the database. A delivery agreement? Save it. A customer request? Add it to the draft order.
Sending actions to your systems
Whenever an action is required, the Call Agent routes it to the right system. A product database for article lookups, a reservation platform for bookings or an ERP system for creating orders.
Human in the loop
At the end of the call, the Call Agent presents your employee with a complete overview: the summary, the draft order and the confirmation email. One click to send everything through — or make adjustments where needed.
The Call Agent runs on our AI Building Block, so connecting your product database, CRM, ERP or reservation platform is effortless.
Edwin Nooijen
Business Development
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