Incentro’s Customer Service Agent takes over routine support questions, works 24/7 and never calls in sick.
CUSTOMER SERVICE AGENT
Incentro’s Customer Service Agent takes over routine support questions, works 24/7 and never calls in sick.
More quality time for your customers
Your customer service team already has enough on its plate. Unread emails, unanswered questions and phone queues growing by the day. The Customer Service Agent takes over the repetitive work, so your team can focus again on the conversations that truly need human attention.
Faster than a coffee break
By the time your customer service employee grabs a coffee, the Customer Service Agent has already answered a question, resolved a complaint and prepared a response draft for another customer.
No hallucinations allowed
The Customer Service Agent works using your data and according to your rules. Not sure about something? Then it simply stops and neatly hands the case over to a colleague.
It understands your organisation’s rules, handles cases independently where possible and brings in a specialist whenever the situation calls for it.
Karsten Marijnissen
Field CTO
SEE IT IN ACTION
See how it works
In this video, Sijf explains how the Customer Service Agent works and what it can do for your business.
Multichannel support
Multilingual
24/7 availability
Human in the loop
CUSTOMER SERVICE AGENT
Your favourite colleague
The Customer Service Agent is an AI assistant that takes a huge amount of pressure off your support department. It handles the endless stream of repetitive questions, giving your team more energy and time for the conversations that actually matter.
The moment a customer sends a message, the agent reads it, understands the intent and decides what should happen next. Question about a shipped order? It checks the status and responds immediately. Complaint from a customer threatening to cancel their contract? It detects the sentiment and escalates the case directly to an employee, complete with a clean summary. Unsure about something? Then it stops and immediately checks in with your team.
The Customer Service Agent is a perfect fit for customer support departments in e-commerce, telecom, energy, hospitality and B2B services. Anywhere volumes are high and rules are strict, but where human attention at the right moment still makes all the difference.
A SOLID APPROACH
Under the bonnet
The Customer Service Agent works like an assistant with a limited but powerful toolbox. We give it the freedom to think independently, but always within the boundaries we define.
Only the right tools
We equip the agent with a fixed set of tools. One to search through case files, another to check orders and one to retrieve statuses. Depending on the situation, it decides which tools are needed to help the customer.
Safety through limitations
We provide the business rules, and the agent never breaks them. So no colouring outside the lines here — which saves you from an awkward performance review.
Everything the Customer Service Agent does is logged and fully traceable afterwards. It runs on our AI Building Block, so integrations with your CRM, ticketing platform, ERP or knowledge base connect effortlessly.
Edwin Nooijen
Business Development
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